Questions, answered.
Everything you need to know about WhatsApp, the AI assistant, M-Pesa and your data. Can't find it? We're one message away.
Getting started
Do I need my own WhatsApp Business number?
Yes. You connect your own official WhatsApp Business number through Meta's Cloud API. SentePoint never uses a shared or unofficial number, so your account stays yours and stays within WhatsApp's platform rules.
Does this work for my type of business?
SentePoint is built for African SMEs broadly: retail, fashion, furniture, restaurants, real estate, salons, clinics and other services. See our Solutions pages for specifics, or just sign up. The AI assistant configures itself around the business you describe.
How long does setup take?
Most of it is minutes: describe your business, add your products, and connect your WhatsApp number and M-Pesa account. You can test the assistant from your dashboard before any customer sees it.
The AI assistant
What if the AI gets something wrong or a customer wants a human?
You set the rules. The assistant hands off to your team for refunds, complaints, or whenever a customer simply asks for a person, and your team can take over any conversation from the inbox.
Will it make up prices or products?
No. The assistant looks up your real catalogue before quoting a price or stock level, and it's instructed never to invent one.
What languages does the AI understand?
English and Swahili out of the box. It replies in the language the customer used.
Payments and pricing
How do customers pay?
SentePoint connects to your own M-Pesa Paybill or Till through Safaricom's Daraja API. Your team can send a payment request from any order, or the AI can send one after the customer agrees to pay. The customer approves it on their phone without leaving WhatsApp, and the order updates automatically.
What does it cost?
Plans start at KSh 1,000/month, and there's a free plan if you want to try it on one number. See the Pricing page for the full breakdown.
Will I be charged during the trial?
No. Every paid plan starts with a 14-day trial and nothing is charged until it ends. There are no setup fees.
Can I cancel any time?
Yes. There's no lock-in contract. Cancel from Settings, Billing in your dashboard. You keep full access until the end of your trial or current billing period, you can undo it any time before then, and your data is kept if you come back later.
Data and security
Is my customer data safe?
Every business's data is isolated at the database, API and application level, not just filtered in application code. Two-factor sign-in is available for your team.
Can I export or delete my customers' data?
Yes. You can export your customer list at any time, delete individual customers, and record each customer's messaging consent.
Tonight's messages could be tomorrow's sales.
Set up your AI assistant in minutes. Nothing charged for 14 days. Cancel any time.
Start your free trial now